Summary

Entrepreneur with over 25 years of experience in Financial and ICT services, with a proven track record across multiple sectors including financial services, government, telecommunications, gas, and oil. Expertise spans all management layers: Operational, Tactical, and Strategic (STO). Extensive experience in service management with a strong focus on service improvement and customer satisfaction.

Financial and ICT Services

•  Financial Services: Managed and improved financial operations, driving efficiency and profitability.
•  Government: Developed and implemented ICT solutions to enhance public service delivery.
•  Telecommunications: Led projects to optimize network operations and customer service.
•  Gas and Oil: Streamlined processes and integrated advanced technologies for operational excellence.

•  Operational: Hands-on management to ensure day-to-day operations align with strategic goals.
•  Tactical: Bridging operational activities with strategic objectives, focusing on short-to-medium term planning.
•  Strategic (STO): Formulated and executed long-term strategies to foster growth and innovation.

• Service Improvement: Led initiatives to enhance service quality, efficiency, and reliability.
• Customer Satisfaction: Implemented customer-centric approaches to improve satisfaction and loyalty.
• Process Optimization: Utilized methodologies like ITIL to streamline processes and improve service delivery.
• Technology Integration: Leveraged the latest ICT advancements to improve service management practices.

• Successfully managed large-scale projects in diverse sectors, delivering significant improvements in service quality and operational efficiency.
• Developed and executed strategic plans that resulted in sustained business growth and innovation.
• Implemented robust service management frameworks that enhanced customer satisfaction and loyalty.
• Led cross-functional teams to achieve high-performance standards and operational excellence.

• Leadership: Strong leadership capabilities with experience in managing multidisciplinary teams.
• Strategic Planning: Expertise in developing and implementing long-term strategic plans.
• Service Management: Proficient in service management frameworks and methodologies, with a focus on continuous improvement.
• Customer Focus: Dedicated to understanding and meeting customer needs to drive satisfaction and retention.
• Technological Acumen: Knowledgeable in the latest ICT trends and technologies, and their application in various sectors.

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